FAQs

At Complete Cloud Accounting Solutions, we understand that you may have a lot of questions when it comes to your accounting needs. To make things easier, we’ve compiled a list of frequently asked questions to help you find the information you need quickly. Whether you're wondering how to switch accountants, access our client portal, or work with us remotely, you’ll find clear answers here. If your question isn't listed, feel free to contact us directly – we're always happy to help!

Yes, we work with businesses of all sizes, from small start-ups to larger corporations. Our services are tailored to meet the unique needs of your business, no matter the size or industry.

Scheduling an initial consultation is easy. Contact us to get started.

During this consultation, we’ll discuss your needs, our services, and how we can help your business grow.

Logging into the portal is easy. Either log in here or use the button on the main menu above.

Here’s a short video explaining how the portal works.

We have several secure and convenient options for clients who are not local:

  • Secure Client Portal: You can upload your documents directly through our secure client portal. This ensures that all your information is encrypted and protected.
  • Electronic Signatures: We use e-signature technology, allowing you to sign documents electronically from anywhere in the world. It’s quick, easy, and legally binding.
  • Virtual Meetings: We can arrange video calls to discuss your accounts, review documents, or answer any questions you may have.

Yes, I am fully licensed and insured. I am a Fellow of the Association of Chartered Certified Accountants (FCCA), and my practising certificate is awarded by ACCA. This certification ensures that I meet high professional standards and am authorised to offer accounting services. Additionally, I carry professional indemnity insurance, providing you with peace of mind that you are fully protected when working with us.

We offer a full range of accounting services, including but not limited to the items listed on our Services page.

For more detailed information, please visit our Services page or contact us directly.

Our fees are transparent and based on the services you require. We offer both fixed-fee packages and hourly rates, depending on your needs. Before we begin working together, we will provide you with a clear quote, so there are no surprises.

Please contact us for a tailored quote based on your specific requirements.

Switching to a new accountant is a straightforward process. Here’s how it works:

  • Inform your current accountant: You’ll need to let them know in writing that you are switching to a new accountant. This is usually done through a simple letter or email.
  • Obtain professional clearance: As a courtesy and to ensure a smooth transition, we will request professional clearance from your current accountant. This is a standard practice that involves them providing us with the necessary information about your accounts.
  • Transfer of documents: Your previous accountant will send us your financial records, tax returns, and other relevant documents. We will review everything to ensure a seamless handover.
  • Getting started with us: Once we have all the necessary information, we will set up your account, introduce you to our processes, and begin managing your finances. We’ll guide you every step of the way.